Journey mapping
Identify friction and unmet needs using feedback and available customer data.
Genesis Algorithms / Customer Experience & Cart Value
CUSTOMER EXPERIENCE & CART VALUE
Make buying clearer and more useful across the customer journey.
Discuss your projectThe service
We consider what customers need before, during and after purchase. Opportunities to grow cart value should add relevance, not unnecessary pressure.
What is included
THE WORK.
IN DETAIL.
Product discovery
Improve navigation, information, comparison and relevant recommendations.
Basket opportunities
Assess complementary products, bundles and selection tools where they help customers.
The details
GOOD
QUESTIONS.
Is CX only about checkout?
No. It includes discovery, product decisions, purchase and the supporting experience around them.
Can you increase average order value?
We can identify and implement suitable opportunities, then measure the results. An increase is not guaranteed.
Your next chapter / Genesis Algorithms
LET’S BUILD
SOMETHING GOOD.
↗A new store. A complex integration. An idea that needs a custom build.